Contacting Twitch Customer Support - Contact Twitch Support

Contacting Twitch Customer Support

From your website

Go to the help website: https://help.twitch.tv, in the section Contact support. In this section, you are presented with a form that you need to fill out in order to report your problem to the support team by email.

In this form you must first enter your name, also username on Twitch and email address associated with Twitch. Also, there is a titled option "Category", which when pressed opens a drop-down menu with a list of options to describe what your problem on Twitch is related to. The options that appear in the menu or drop-down list are:




  • Affiliates (must have logged into Twitch)
  • Twitch apps, including desktop, mobile, Sings, and TV (must be signed in to Twitch)
  • Partner (must be logged into Twitch)
  • Prime gaming (you must be logged in to Twitch)
  • Post comments
  • Shopping
  • Account or login issues
  • general

As you may have noticed, for some categories you need to log into your Twitch account, but don't worry, on the same page as the form there is a button that will allow you to log in. This is just below the bar where you entered your Twitch username.

Now, after specifying the problem category, you need to specify the platform or operating system in where the problem occurs. For this, there is also a drop-down menu, with various options, which are:

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  • windows
  • Mac
  • PlayStation 4
  • Xbox One
  • Apple TV
  • LG TV
  • Android TV
  • fire tv
  • Chrome
  • Firefox
  • Explore the Internet
  • IOS mobile phone
  • Android mobile phone
  • Others or unspecified

After this, there is a button which when pressed allows you to insert a attached on the page from your file explorer, in case this is necessary to better explain the problem you have and want to communicate to the technical support team.




Finally, you need to click on the I'm not a robot checkbox, wait for it to load successfully, and then click Submit, so that your email is sent to Twitch Customer Support.

Then you can wait patiently for your reply to your email from the technical support team. Please note that there are a lot of people writing to this service, so the response time can be long.

From the Twitter social network

Twitch has an account on the Twitter social network, that is @TwitchSupport, which aims to contact its users and provide technical support through this medium. You can create a Twitter account if you don't have one yet, find the Twitch customer service account, follow them, and communicate your problems or questions through there.


You can also see the problems or situations of other Twitch users and find out about the reforms, improvements or adjustments that Twitch makes to its platform and that it usually communicates to its users via said Twitter account.


Troubleshoot your issues via the Twitch support site

If you have any issues related to the services provided by Twitch or with your account, you can visit the Twitch help site, https://help.twitch.tv and review the topic catalog, where everything is explained and the type of problems solved. There, topics about Twitch rules, donation activation, and other topics of interest to users and streamers are explained.


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Problems being answered by that support site they are separated by categories, to make it easier for you to locate the answers you are looking for and to properly resolve any situation that arises on Twitch, with the advice provided there.

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