Despite everything we have discussed here, it is important to note that there are various factors that may not appeal to many of these people. So there are some of its services that are not adapted or optimized for certain types of people, it's all a matter of detailing the information.
Based on this, it is quite common for some people to be upset and therefore want to almost completely end their business relationship with the company. In this post we want to explain to you the correct way in which you can unsubscribe from this service without any problem.
Unsubscribe from Yoigo by phone
Being able to unsubscribe from this platform is just as easy as in the case of Orange and also of Movistar, one of the first steps you can take is by phone, the service it's fast and attentive, so it shouldn't take you a couple of minutes anymore to do it.
If you are looking to unsubscribe, here we will leave you all the steps, instructions and contact numbers so that you can do it, you just need to follow the instructions below, these are the phones you should call. From a Yoigo issue 622, by another operator 1707, as well as if you are calling from the European Union +34 633 800 800 and finally if you are calling from outside the European Union +34 622 622 622
Once the call is initiated, you will be assisted by a customer service operator, to that person you will need to indicate the need to be referred to the discharge department, when you start, they will ask you for some important information in order to verify your identity.
Among the data that will be requested of you, they will ask you to send an email via the web to the following address: clients@yoigo.com, in which you will have to attach a photo of yours document by identity on both sides, this is to verify your identity When that email has arrived, they will begin the unsubscribe process from the platform.
Unsubscribe via the web
If you manage for phone, they are not your forte, it is possible that you do this whole process via the web with total comfort and security, for this option you must also send an email, in which you must specify some important points.
This is referred to, due to necessity company to confirm yours identity, to get started with the unsubscribe request from said company, you need to start by sending an email to this account clienti@yoigo.com, in the e-mail it is necessary to specify the following information:
- In the subject of the e-mail it is important to indicate the reason for sending this e-mail, as well as adding the number of the line you want to cancel.
- Within the body of the email it is important that you detail very carefully which Yoigo services are, which you want to cancel along with the account
When Yoigo has received yours email, will send you a message asking you to submit various data to confirm your identity. Once this process is complete, it can take 2 to 3 days for your account to be closed.
