In the telecommunications sector Jazztel is a company that has built an impeccable reputation. Its attention to the consumer and the quality of its services they made one of the great pioneers in the industry. However, when you decide to cancel Jazztel online services, you need to follow a number of steps.
If you want to change company or intend to move e do without Jazztel services, it is important to make the request correctly. Everything will depend on the means you will use to cancel the service or if you have a stay contract still in force. It may seem like a very cumbersome procedure, but it can be solved by following the step-by-step procedure.
Unsubscribe from the Jazztel online service
For security reasons, Jazztel does not allow unsubscribing requests from the Internet service to avoid identity theft. However, they added the ability to apply by email.
Send an email to baja@jazztel.com with your personal information, your first or last name, telephone number and a photo of your ID scanned or take a good photo from your mobile. Add a contact number so they can contact you and validate your identity.
Cancel the Jazztel service by phone
It is the method that Jazztel usually recommends because it is the fastest and offers personalized attention to each customer. In addition to obtaining a faster response, they will be able to explain in detail how to cancel the service depending on your type of contract.
- When you call from a Jazztel operator cell phone dial 1565. The call is free.
- When you call from another operator, call 640001565. The call is chargeable.
- If you are calling from abroad, do not forget to use the international prefix +349114011565. It is also a paid service.
Make call from Monday to Friday from 9 to 22. You must notify the operator that you wish to cancel the service and they will do everything they can to help you if the reason you want to withdraw from the contract is due to an accident.
Upon conclusion of the contract, you will need to verify your identity and contractual data. If so, it is advisable have all the data associated with the service at hand, as well as their identification data.
Once your request is answered, they give you a maximum period of 24 hours so you can pick up the cancellation of the Jazztel service during that period. The cancellation of the service is carried out in a maximum of two working days.
Cancel the service with a stay contract
Even though you have a service contract, there is the option to permanently terminate the contract with the company, but you will definitely have to pay extra money for breach of contract. The company cannot oblige you to maintain the service for the entire duration of the stay contract, but it can ask for some sort of compensation.
The amount you will have to pay will depend the number of months you have left to be fulfilled in the stay contract. The more months you still have to meet, the more money you will have to pay.
To this si adds that you have to cancel the cost of the router, which costs € 69,95 for standard devices and € 99,95 for premium devices, unless you return it.
Return the Jazztel router
Once the contract is concluded, devices such as the router must be returned. If you also had TV service, you have to refundable i decoder TV.
Once your request is processed, you will have 15 working days to return the devices. They will inform you via SMS on your mobile phone how to follow the return procedure.
The devices they can be delivered to a shop Orange. Just hand over the devices with an ID and they will give you a document validating that you have made the delivery, so you can request another internet service provider.
In case you are unable to bring the devices to a store, you always have the option to call the company who will send a courier to collect the devices.
