➤ How to contact AliExpress: all modules available 🎮

AliExpress is one of the portals of largest and most important online shopping in the world. With an almost infinite catalog of items of all kinds, it is not strange to get lost among the variety of products and categories and the latest technologies.

However, it's no secret (despite the incredible improvements in recent years) that its delivery system is quite inconsistent, generating multiple problems and delays for its users.

How to contact AliExpress: all available ways

If you have ever experienced this situation, you will know how annoying and uncomfortable it can be, not to mention how difficult it is to communicate with customer service.

That's why, below, we provide you with all available ways and channels to contact AliExpress and don't die trying. If you want to know what they are, keep reading this article.

How to contact AliExpress

If at any time you have any problems with yours purchases or shipments from AliExpress, there are four ways to contact their customer service to solve your problems. Next, we tell you what they are:

Through your phone line

The first of the channels is through a phone line who contacts you with his physical store located in Madrid. Keep in mind that communicating directly with offices in China It's very complicated. Still, it's a good start.

AliExpress Customer Service

If you need to contact AliExpress in his physical store in Madrid, you simply need to dial the phone number (618 97 23 38) durante a Program of customer support since Monday to Sunday from 10:00 to 22:00, or you can contact the 24 hour service at 11866.

Another alternative is the one shown below.

Telephone contact: 934 375 879
Schedule: 08:00 to 21:00 / Monday to Friday
Address: Carrer de Laureà Miró, 20, 08950 Esplugues de Llobregat, Barcelona, Spain.

Through their social networks

Il social network AliExpress It is one of more effective channels of customer care. While in many cases it may take some time to assist you, rest assured they will.

In their profiles, you will not find alone information relating to their products, but they also offer some relevant tips and data to answer many of the customer concerns. Come on, it's like one «Frequently asked questions» for lifetime.

AliExpress has Facebook, Twitter, WhatsApp to contact

Either way, his Twitter account and Facebook page are fully available to meet any needs that arise, so take a look.

Facebook
Twitter
WhatsApp
Web portal

Through your live chat

Perhaps, the service of chat AliExpress it is the most popular alternative for many users. However, getting a satisfying answer isn't always as easy as you might think.

Even so, it is a totally effective method where if you are patient and use a little perseverance, you will surely have an operator taking care of your case. Now, how can you access this chat? It's very simple.

Chat with an AliExpress virtual bot to solve your problem

Enter the AliExpress site.
Go to the bottom of the page by scrolling or scrolling until you find the option "Customer care" and then select the option "Chat" at the bottom of the screen. It is important that before following these steps, you are logged in with your AliExpress user account before continuing.
You will see a screen appear and you will start chatting with a bot. The trick is that it can't solve your problem, so you have to be very specific when ask and answer, as well as proving that you are dissatisfied with the outcome of the incident. That way, there will be no other option for the "machine" other than to address you with a physical operator.

Contact the seller directly

The last but not least of the channels for contact AliExpress is to get in direct contact with the seller. Perhaps, this is the most effective and in many cases definitive solution.

In any case, contact the seller is not a very cumbersome process, so you can do it without major complications if you follow the steps correctly.

The first thing you should do is go to the product window for which the problem arises, then click the name of the seller or shop. If the seller is online during this procedure, they are most likely able to assist you immediately, if not, it will do it as soon as it connects.

You can contact the AliExpress seller by following these steps

Now, just in case all of this wasn't enough a solve your problem, you can choose to open a dispute, which is more advisable in these cases and thus be able to recover your money. Of course, remember to do this before it expires the buyer's protection period.

However, if you just want to end the situation and get your money back, go straight to open a dispute. To do this, log into your account AliExpress and select "My orders", choose the product and click "Open dispute".

Once this is done, you will have to fill out a form in which to detail the reason for the dispute and the type of refund you want. Note that this option allows you to attach documents as proof, so it can be useful in any case.

Please note the following, even if the dispute started because the product did not reach you, you can increase the protection time of the product if necessary. Of course, in no time, close the dispute, as the seller's goal is to buy time to make you lose this advantage.

If in any case you already have the product in your hands, don't worry and continue with the dispute. Once you have made sure that everything is in perfect condition and that you are really happy with your purchase, you can close it there.

What if i can't find a solution with the seller?

Remember that the seller has a period of 15 days to reach an agreement with you, and if for any reason you don't get a solution within this time, you can raise the dispute directly to AliExpress in so that those responsible for this situation can intervene to it.

To do this, go to the section "Submit dispute", fill out another form and don't forget to attach any evidence that supports your situation, such as documents, images, videos, screenshots, conversations and more you have with the seller.

If that doesn't solve your problem, you still have the option to contact AliExpress

If everything is solved correctly, you will receive a refund from AliExpress downtown 3, 15 or 20 days from the approval of your dispute. If not, you need to file a complaint with the AliExpress customer service center.

As you will see, there are several ways to contact AliExpress to find a solution to your problems with any purchase. Either way, we hope you don't have to do anything and your purchases arrive perfectly and if not, you know what to do.

If you enjoyed this article, don't hesitate to check out the mobiles everyone wants at a price in AliExpress, or better yet, check out some discount coupons in the store.