How to return a product purchased on Amazon? - Step by step

Step by step to return a product on Amazon

First, you should know that the estimated time to return a product on Amazon is 30 days starting from the moment you receive the product. After this time, it is no longer possible to make a return. It's one of the key things to know when it's time to create an Amazon account to sell or buy.

Now, the first thing you should do is log into the official Amazon page https://www.amazon.com/ and then log into your account. When you log in, go to the «I my purchases »That you find in the Amazon menu. There you will be able to see each of the purchases you have made in chronological order.




Find the product you want to return and select it, on the right side of the product, see the options you have and click on «Return or exchange products». After that, Amazon will send you in a new window. Be vigilant and it is always better to shop on Amazon safely to avoid any kind of inconvenience.

 

How to return a product purchased on Amazon? - Step by step

In this new window you will find the product you have selected along with its description and on the one hand a drop-down menu that says "Why do you want to return the product", you have to click on it and a list will open with different reasons why you want to return a product on Amazon.

Select the option that best suits your reasons for returning this product and then write a comment in the box that will appear below, this is optional. Once this is done, click on the yellow button on the right side of the screen where it says "Continue". A new menu will open with the options where you can choose how you want the problem to be solved.




Choose how you want the return

If the product was sold directly by Amazon you can request a refund of your money on your credit card. In case the product has been sold by an external seller, you must choose the option «Send return request».

Once you have clicked on continue, choose the method in which you want the return, you can choose to take it to a place to be collected and exchanged or to go directly to your home to collect it. The second option will depend on where you live. Subsequently, click on «Confirm return» when you have already chosen how to deliver the product. And voila, your return is approved and you just have to wait for the product to be changed.

 

How to return a product purchased on Amazon? - Step by step

It's time to log into the Amazon Return Center

Finally, when you have completed the process of returning a product to Amazon, you will receive a file with the labels that you will need to print, cut and paste on the package you are about to return. You need to place one of the labels inside the package. The other is glued to the outside of the package. Now è alone you need to go to the office established to leave the parcel.



It is important to note that just in case the item has not been sold by Amazon, the return process can be more complex and stressful. Because this will then depend solely on the seller.


That's why before buying a product from an Amazon seller, you need to know very well the reputation they have. Be sure to read the comments in the article and consider if he is really a responsible person. In this way, you can avoid possible upset if the purchased product is not what you really want.


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