However, it is also common that after some time users decide to leave their mobile phone company, for example by unsubscribing from Orange. This happens when they want to look for better alternatives in the current market.
That is why telephone companies are offering more and more discounts, otherwise they run the risk of losing a large number of customers.
We immediately anticipate that this process is very easy to complete, so you shouldn't worry too much. In this post we will show you in detail how you can unsubscribe from MásMovil either way.
Instructions for terminating the contract in MásMovil from the phone
On the other hand, if you don't know, we inform you that miracomosehace.com explains how to cancel Jazztel services. But then, we show you how to do it in the case of MásMovil.
The process can be a bit tedious at first, as you have to wait for the customer service team to answer your call, which can take many hours. However, we recommend that you try it out because once they have attended your request, the process to unsubscribe goes very quickly.
- To get started, what you should do is call one of the following phone numbers: 2373 (in case you are calling from a mobile, it is also free) or 911 333 333 (if you are calling from another operator number, but you have to pay).
- When you are treated, you must request to be contacted by the discharge processing team.
- Once you have been contacted by this team, you must request that your MásMovil contract terminate immediately. To do this, you must indicate your account information, i.e. your phone number and your identity so that they can carry out the respective verification.
- Also note that customer service hours are Monday through Sunday, from 9am to 11pm.
- On the other hand, once you have requested the cancellation of your account, you must wait at least 2 business days for the process to take effect.
- Ready! This way, you will have already successfully completed the contract in MásMovil from your mobile.
What to do to unsubscribe from the browser
Next, we will show you the steps you need to follow in order to be able to finalize the contract in MásMovil from the comfort of your browser Favorite, it's also a fairly straightforward process that won't take you more than 5 minutes to complete.
- To get started, you need to enter your email account associated with the service and send an email to the following address: hola@masmovil.com. In the object of the email you must enter the number with which you want to unsubscribe from MásMovil.
- Then, in the body of the email you have to re-enter the phone number and you also have to give a brief explanation of your case.
- After a few hours, the customer service team of the MásMovil operator will reply to you indicating the documents you need to send to proceed with the request. You simply have to comply to the letter with all the instructions that are placed in that email.
- So when you have submitted all the required documentation, you must wait at least two business days for the whole process to complete. However, in some cases the procedure for undo the subscription to MásMovil it can be completed in just one day, but that will depend on MásMovil's customer support team.
We are already done! Before leaving, we inform you that you can also cancel the Yoigo line contract. If this information was useful to you, remember to share it with all your contacts through social networks, in the next episode!
