While the Surface software can be very robust, in many versions it has encountered issues that all users have encountered. And, although the system itself has been polished a lot, it is possible to have several problems with the operation of a Surface, as it happens with the start, since it is possible that it fits right into the Microsoft logo, as it can happen with Windows 10 of a Dektop.
With that in mind, we have taken it upon ourselves to offer you the following tutorial, so that we can help you solve the problem to start Surface in the easiest and fastest way possible.
When Windows won't start on Surface
The errors that come with the startup are usually not a very good thing, as they can mean that one or more system files have been compromised somehow. But, before you get alarmed or take action, it is good that you can check if the system is in the process of being updating, as it has been warned in the past that heavier downloads can last several minutes.
However, if more than 30 minutes and you have a good internet connection, there may be a problem with the update itself, in case you saw the Surface logo and the rotating charging circle.
The first thing you should do is force restart your Surface, which you can do by holding down the power button until the system shuts down. Now, simply release the button to press it again and reactivate Surface and that should help you with the update.
However, it can happen that your device does not boot normally, but with a blue screen with different options, and in that case you will have to enter "Troubleshoot", then "Advanced options" and finally “Startup Repair “, Which should help you get through that bad start.
If that doesn't help, maybe you should " Restore configuration of system ”, which can be a bit drastic, so hopefully you did a system restore point beforehand. You should be able to do this reset on the same blue screen, by entering "Advanced Options" again but instead of selecting " Startup Repair ”You will need to select“ System Restore ”.
Other problems that may arise
In addition to what we mentioned earlier, you may experience other problems starting your Surface, such as seeing the icon of your drive cache and if so, you should just wait for it to rebuild, remembering that you may want to take some screenshots in case you need assistance if the process gets complicated.
On the other hand, if you see the battery icon, it means the battery is low and then you won't be able to boot that easily until you have enough battery. Although you should be careful if the battery icon never changes or the Surface never charges properly.
But if you encounter other problems or none of these solutions work for you, you should contact Microsoft support or go directly to where you purchased the equipment to see if they can help you with the problem via technical support; although you can always repair your pc without formatting.
